First State Orthopaedics is searching for Full-Time Call Center Representatives to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

Position Requirements:

High School Diploma or Associates Degree in related field, excellent communication and computer skills, reliability, patient service focus and professional appearance. Required to work flexible hours and possibly travel between offices. Ability to work early morning starting at 7:00 a.m. and late night until 6:00 pm.

Detailed Responsibilities:

Answering incoming telephone calls Schedule appointments. Update patient information. Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments. Carefully document all incoming messages and task to appropriate party. Refer calls of a clinical nature to the appropriate medical secretary or provider. Collect workman's compensation date and state of injury and forward call to the workman's compensation department.. Create encounters Back-up or delegate other front office staff duties as needed. Maintaining patient confidentiality.

Organizational responsibilities:

promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Job Type:

Full Time, Monday

• Friday Available Shifts:

  7:30 am
• 4:00 pm & 8:30 am
• 5:00 pm Fully in-person position

Job Type:

Full-time Pay:

$15.00

• $19.

00 per hour

Work Location:

In person