Job Summary We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.
Respond to customer inquiries regarding products, services, account information, billing, or general support needs.
Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.
Document customer interactions, concerns, and resolutions in the appropriate systems.
Escalate complex issues to supervisors or other departments as needed.
Follow call center procedures, scripts, and quality standards.
Meet performance goals related to call volume, response time, accuracy, and customer service.
Assist with follow-up calls, emails, or other communications as required.
Maintain up-to-date knowledge of company products, services, and policies.
Collaborate with team members and leadership to support overall service goals. Qualifications High school diploma or equivalent required.
1+ years of customer service, call center, or contact center experience preferred.
Excellent verbal and written communication skills.
Strong listening, problem-solving, and conflict-resolution abilities.
Comfortable working in a fast-paced, high-volume environment.
Basic computer skills and ability to navigate multiple systems simultaneously.
Strong attention to detail and ability to document information accurately.
Reliable attendance and punctuality for a fully onsite schedule.
Ability to remain professional and empathetic when handling difficult customer interactions.
Bilingual skills with English/Spanish are a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Create a Job Alert
Email me about new Customer Service Representative jobs in Wilmington, DE
Related Jobs
Search more jobs
Browse Jobs
Contract Talent
Full-Time Talent
Consulting Solutions
Finance & Accounting
Technology
Marketing & Creative
Legal
Administrative & Customer Support
Discover Insights
Invoice
Job Directory
Salary Guide
Time Reports
Create a Job Alert
Contact Us
About Robert Half
Leadership
Careers With Us
Locations
Investor Center
Press
Supplier Relations
Fraud Alert
Government Notice
Privacy Notice
Terms of Use
Robert Half Inc.
An Equal Opportunity Employer
M/F/Disability/Veterans. Do Not Sell or Share My Personal Information
This website uses cookies, pixel tags, and other tracking technologies to enhance user experience, personalize content and ads, and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, it will be honored unless you have changed your consent preferences manually. You may opt-out of use of certain cookies through the Do Not Sell or Share My Personal Information link. Your use of the website is subject to our Terms of Use. More information about cookies and how we share information can be found in our Privacy Notice.
Do Not Sell or Share My Personal Information
I understand