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Customer Service Representative I - 73004704
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Requisition No:
882951
Agency:
Department of Revenue
Working Title:
Customer Service Representative
I - 73004704
Pay Plan:
Career Service
Position Number:
73004704
Salary:
$38,760.36 - $49,501.08 Plus $644.76 Competitive Are Differential (CAD) /annually
Posting Closing Date:
09/15/2026 Total Compensation Estimator ToolFlorida Department of Revenue
Child Support Program
Customer Service Representative I (Revenue Specialist III)
Largo
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY
This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Your duties would include:
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS
Two (2) years of experience processing information using a computer system
Two (2) years of experience conducting research and analyzing information to make decisions.
•
Two (2) years of experience communicating with others to gather information.
•
SUBSTITUTIONS
•Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.
SPECIAL NOTES
Full-time (40 hours per week) position; standard workday of 8am - 5pm, Monday through Friday. May require you to work outside your regular work schedule.
This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).
SALARY:
$38,760.36 - $49,501.08.
BENEFITS
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT
INFORMATION
Karen McDonald, (727) 223-7159, Karen.
McDonald@Floridarevenue.com.
SCREENING DISCLAIMER
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
ARTIFICIAL INTELLIGENCE
(AI)
DISCLAIMER
In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.
ONLINE SKILLS ASSESSMENT
After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
CANDIDATE POOL
Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)
CRIMINAL BACKGROUND CHECKS
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
WORK AUTHORIZATION REQUIREMENTS
The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.
REMINDER
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.