Client Services Specialist

Client Services Specialist Total Warranty Services - 3.7 Boca Raton, FL Job Details Full-time 4 days ago Qualifications Typing Full Job Description The Client Services Specialist will execute the project/product lifecycle from creation of business requirements through implementation. The individual will operate as an internal consultant on enterprise-level projects/product launches and will be adept at utilizing a computer database, handling escalated projects simultaneously while offering efficient solutions. Essential Duties & Responsibilities Lead, develop, and participate in the day-to-day execution of business requirements and test plans Perform User Acceptance Testing and develop and deliver end-user training, job aids, or other communication Create or amend operating procedures, and develop/maintain process flow diagrams for intra-departmental change initiatives Establish product rates following contract and Company procedures Establish product accounting distribution following Company procedures Manage and update rates in master accounting file Participate in vendor capabilities assessment, selection, and conversion Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and lead the implementation of agreed upon changes Support the operational implementation of new products and enhancements to existing products/channels Develop and produce key management reports to improve efficiencies, minimize risk and maintain compliance Review and store all documentation, correspondence and rate information in a designation location as instructed by Company policy Liaison between our clients and vendors Special projects as assigned Bachelor's Degree in Business or related field preferred 3 years' experience working in a project related position preferred Must type at least 40 wpm Experience with database systems Demonstrated accounting sense Must thrive in a fast-paced environment and be able to work independently Ability to create and develop professional relationships with internal and external customers Strong analytical and problem-solving skills Excellent verbal and written communication skills Excellent Microsoft Office (Excel, Word, Power Point, Outlook)