Service Advisor Brooksville Ford 7200 BROAD ST, Brooksville, FL Full Time

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Service Advisor We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. Job Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Vehicle Purchase Discounts Employee Discounts on Parts and Service Repairs Aggressive Employee Referral Program with

Bonus Opportunities Responsibilities:

Greet customer in a friendly and professional manner. Listen to customers' concerns and accurately document their vehicle issues. Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Distribute work between technicians according to store policy. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction scores at or above company standards. Maintain good working relationships to foster positive employee relations. Comply with all company policies, procedures and safety standards. Other duties as assigned.

Qualifications:

Previous experience as a Service Advisor is a plus but not required. Good communication and customer service skills. Computer competency and basic math skills. Self-motivated with the ability to set and achieve targeted goals. Organizational and time management skills. Professional, well-groomed personal appearance. Strong record of positive customer satisfaction results. Clean driving record and valid driver's license. You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace. Apply for Service Advisor First name (required) Last name (required) Email address (required) Phone number (required) I would like to communicate with the hiring team via text message about my application and next steps. Address (required) City (required)

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State Job title held (required) Start date End date Current Education Did Not Complete High School High School/GED Associate's Degree Bachelor's Degree Master's Degree PhD Doctorate Degree Highest level of education completed Other Information Are you 18 years of age or older? Have you ever been convicted of a criminal offense (felony or misdemeanor)? If yes, please state the nature of the crime(s), when and where convicted and disposition of the case: Will you consent to a mandatory controlled substance test? If a valid Driver's License is required for the position in which you are applying, do you have a valid driver's license? Have you been convicted of or pleaded no contest to a traffic violation of any kind within the last five years? If yes give details below Do you have a legal right to work for any employer in the United States? Yes No Select Signature and Verification signature Signature (required)

Date:

9/3/2026 AI Usage Notice This employer may use artificial intelligence ("AI") to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate's video screening interview and to consider the candidate's fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate's profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate's application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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