Requisition No:

881367

Agency:

Commerce\n

Working Title:

881367 - OPS

CUSTOMER SERVICE SPECIALIST - 40090084

Pay Plan:

Temp\n

Position Number:

40090084

Salary:

$15.00 part time

Posting Closing Date:

08/25/2026 Total Compensation Estimator Tool

JOB TYPE

FULL

TIME / OPSPOSITION LOCATION

Chiefland FL OPS Customer Service Specialist\n

OPEN COMPETITIVE

www.floridajobs.org/\n

Your Specific Responsibilities:

Monitors and coordinates the delivery of customer service.\nInform candidates of available services in the oﬀice.\nAssists candidates to complete required Career Success activities.\nEngages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.\nCritiques and reviews of job candidate's resumes as necessary.\nUtilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service-related issues and interactions.\nMay schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.\nAssists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.\nInforms and refers candidates to appropriate resources including Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.\nProvides and documents a myriad of other Wagner Peyser candidate services in EF.\nSupports other online partner agencies online web application for DCF, UC, and other duties as assigned.\nSupports the Business Services Team as requested. Attends team meetings and coordinates activities with other staﬀ.\nProvides administrative support including routine administrative duties, special projects, and data analysis projects.\nParticipate in special events such as job fairs, onsite recruitment, business events as needed on and oﬀsite.\nMaintains compliance with all personnel procedures.\nPerforms other job functions as required\nThese essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to the job.

Required Knowledge, Skills, and Abilities:

Knowledge of Business Community is essential\nInterpersonal, public relations, computer data entry, communication both oral\nand written, telephone and customer service skills.\nDemonstrated ability to correctly interpret and eﬀiciently implement all applicable CareerSource Citrus Levy Marion policies and procedures.\nDemonstrated ability to meet or exceed established performance goals and monitoring standards.\nAbility to deﬁne problems collects data, establish facts, and draw valid conclusions.\nAbility to perform multiple tasks and prioritize workload.\nTime management, oral and written communication and work organization\nskills.\nProﬁciency in computer programs such as Employ Florida Marketplace, MS Word,\nExcel, Outlook, and other software programs.\nSkill in basic sales techniques.\nFamiliarity with all business services.

Qualifications:

\nAs a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

Must complete Tier One Training and pass the Tier One Certiﬁcate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.\nDuties and responsibilities of this position must be performed at the oﬀicial worksite of the Department.\nTravel may be required.

Preferred:

Familiar with community agencies that provide services.\nBilingual preferred but not required.\nAssociate's degree.\nTwo (2) years' experience in customer service, or an equivalent combination of education and work experience.

Pay:

$15.00 per hour, 29 hours per week.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Customer Service Specialist position works primarily to provide direct customer service and support. A signiﬁcant part of this position's job duties includes: Assisting candidates in completing the Career Success Plan, including verifying activities that have been completed and scheduling appointments with the appropriate Career Development Coach. Assist candidates in accessing and utilizing EFM to complete job search functions. Staﬀ will support candidates in completing a full EF work registration, assist with creation of virtual recruiters, resumes assistance, accessing LMI. Staﬀ will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traﬀic through the

KIOSK/VOS

Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDT documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.

The Difference You Will Make:

\nWhile working with job candidates, staﬀ will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self-suﬀicient. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

\nFloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills.\nWorks collaboratively to optimize the effectiveness of Florida Commerce's available resources and tools.\nUses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work\nChiefland is a city in Levy County, Florida, United States. The population was 2,316 at the 2020 census.\nChiefland is known for some of its popular attractions, which include Manatee Springs State Park. Chiefland Farmers Flea Market. Levy County Quilt Museum.\nThe Gulf Coast is just 40 miles away and there are plenty of freshwater lakes nearby.\nWithin a state having no state income tax for residents of Florida\nLiving in Chiefland offers residents a sparse suburban feel and most residents rent their homes. Residents of Chiefland tend to lean conservative. The public schools in Chiefland are above average.\nCities near

Chiefland, Florida:

Gainesville, FL. Ocala, FL. Lake City, FL Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ ) Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).\nApproximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )\nWithin a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Ongoing comprehensive training provided\n
Career Growth
Highly skilled, professional environment For a more complete list of benefits, visit www.

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