Our firm is representing a professional administrative operations center in Clearwater seeking a high-caliber Operations Support Specialist/Customer Service Representative. This is a technical, phone-based position focused on the medical insurance sector, requiring a high degree of accuracy and professional decorum. The ideal candidate is a disciplined service professional who thrives in a structured environment and possesses the critical thinking skills necessary to master complex internal procedures. You will serve as a key point of contact for agents and policyholders, ensuring every inquiry is handled with precision and documented with an elite level of detail.

Key Responsibilities:

Inquiry Management:

Provide accurate information to agents and policyholders regarding specific account status and standard procedures.

Concurrent Documentation:

Utilize internal systems to create a clear, real-time audit trail for every interaction, ensuring total compliance with quality standards.

Administrative Processing:

Execute mandated account updates, including financial information changes, address updates, and the issuance of identification materials.

Professional Correspondence:

Generate official letters and notices using approved templates, ensuring all records are perfectly maintained within the imaging system.

Operational Outreach:

Conduct targeted outbound calls to gather or provide essential information required for efficient file processing.

Team Collaboration:

Work closely with supervisors and colleagues to ensure response accuracy and maintain a seamless department workflow.

Experience and Qualifications:

Professional Environment Experience:

Proven experience in a call center or structured office support environment is required. You must be comfortable with a set schedule and the discipline of a stationary, high-production workstation.

Critical Thinking:

The ability to move beyond a script, utilizing active listening and analytical skills to solve problems for various personality types.

Documentation Discipline:

Exceptional verbal communication and a commitment to meticulous, real-time note-taking.

Education:

High school diploma or GED equivalent.

Industry Familiarity:

Prior experience in insurance or a related regulated industry is preferred but can be taught to a candidate with a strong desire to learn and grow.

Technical Savvy:

Proficiency with Microsoft Office and the ability to navigate proprietary database systems.

Reliability:

Must have reliable transportation and a consistent track record of punctuality for this on-site role. #IND450

B Pay:

From $20.25 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person