Customer Experience Specialist Snyder Company - 3.2 Coral Springs, FL Job Details Full-time $18 - $23 an hour 2 days ago Benefits Health savings account Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Flexible schedule Qualifications Customer communication Full Job Description Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What You'll Do:

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Benefits Include:

Guaranteed weekly pay Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match Paid holidays, vacation (after 90 days), and birthday pay Flexible schedule and hours Ongoing training, development, and growth opportunities Fun, friendly, and merit-based work environment

Key Responsibilities:

Handle inbound calls and follow-ups Schedule appointments and manage time effectively Communicate clearly and document customer accounts Educate customers throughout their service journey Work collaboratively with team members and trade managers

Qualifications:

Minimum 1 year of call center or customer service experience Team lead experience preferred Familiarity with plumbing, electrical, and HVAC terminology Experience with ServiceTitan is a plus Strong communication and organizational skills

Compensation:

$18-$23/hour, based on experience