Job Description Help for Job Description. Opens a new window.

Benefits:

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.

), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Summary The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities:

• Communicates with the customer verbally and in writing with a professional and positive attitude
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors
• Supports parcel requests and issues from carrier or client and escalates as needed
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed
• Ability to navigate warehouse systems as needed for client requests