Customer Service Representative

Do you thrive in a positive environment where there is a clearly defined process ? Are you naturally efficient and able to juggle multiple tasks simultaneously while maintaining high standards for accuracy and follow through ? Would others describe you as friendly and approachable ? If so, we are looking for you! Fenix Group SPC in Dade City, FL is seeking to hire a full-time Customer Service Representative to process customer orders, address and resolve customer inquiries and problems, and resolve shipping discrepancies. We offer our Customer Service Representative a competitive wage , as well as an excellent benefits package which includes medical, dental, vision, life, and disability insurance, a health savings account (HSA) with company match, as well as a 401(k) plan with company match, and paid time off & holidays. Get To Know Us At Fenix Group, our mission is to transform, enhance, and protect surfaces. We manufacture specialty paints and coatings for a variety of OEM and contractor markets across our three nationwide locations. Just like how the Phoenix rebirths out of the ashes larger and more powerful each time, we are undergoing a transformation to improve our processes and procedures, implement automation and technology, and create efficiencies throughout our operations. As a small company with approximately 150 employees, we are committed to our core values of reliable, can-do, curious, team player, and passionate. A Day in the Life of the Customer Service Representative You will spend your day processing customer orders; verifying availability and pricing of products via phone and email; obtaining credit card information from customers to process payments; handling various customer inquiries such as pricing, freight cost, shipping information, and inventory; providing customers with order and delivery updates; facilitating customer complaints, including arranging product returns and issuing credits; providing support to our field sales representatives; & answering incoming calls to the main corporate number. What You'll Need to be Successful at Fenix Group SPC At a minimum, you'll need: A High School Diploma or equivalent 1-3 years of related experience A passionate and positive "can do" attitude, willingness to learn, to teach, and to be a change agent within the company. An ability to work within a team environment and help the team become better Proficiency in Microsoft Outlook Effective communication skills What also catches our attention: Experience working with Microsoft Excel Experience working with an ERP system