Guest Service Representative

Guest Service Representative Dania, FL Job Details Full-time $14

• $15 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Resort Guest relations Phone communication Night audit Greeting customers Hospitality industry experience Communication skills Entry level Customer complaint resolution

Full Job Description Job Overview:

We are seeking a Guest Service Agent to join our team at a prestigious resort. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences.

Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Handle guest inquiries and provide information about resort amenities and local attractions
• Process reservations and manage room assignments
• Address guest concerns and resolve issues promptly and professionally
• Coordinate with other departments to ensure guest satisfaction
• Perform night audit duties as needed

Requirements:

• Previous experience in hospitality, preferably in a hotel or resort setting
• Proficiency in using phone systems and front desk software
• Strong communication and interpersonal skills
• Ability to speak multiple languages is a plus
• Knowledge of hotel management practices
• Excellent guest relations skills
• Flexibility to work varying shifts, including nights and weekends Join our team and be part of creating memorable experiences for our guests!

Job Type:

Full-time Pay:

$14.00

• $15.

00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person