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FI
Fortitude Insurance Solutions
Commercial Insurance CSR
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Florida data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$43,693 / year median in Florida
-7% projected decline
Job Description
Commercial Insurance CSR Fortitude Insurance Solutions Davie, FL Job Details Full-time $40,000 - $50,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Customer service Managing clients in a customer support role Attention to detail Full Job Description Fortitude Insurance Solutions is a commercial P&C agency based in Davie, FL, with a book of business concentrated in transportation and fleet accounts. We're looking for a Customer Service Representative to join our service team and support our commercial clients, account managers and producers. What you'll do: Handle day-to-day service requests for our agents and policyholders (endorsements, certificates of insurance, ID cards, and policy changes) with urgency, efficiency and reliability Process renewals and assist with submissions alongside our Account Managers and Producers Communicate with carriers to resolve underwriting and billing questions Maintain accurate client records in management systems Support clients by phone and email with a high level of responsiveness and accuracy What we're looking for: 1-3 years of experience in commercial insurance customer service or account support Familiarity with AMS360, InsuredMine, DocuSign and other similar agency production and support system is a plus Strong attention to detail — this role touches policy documents and client records daily Comfortable juggling multiple requests and priorities in a fast-paced office