Veterinary Client Service Representative MedVet - 3.6 Deerfield Beach, FL Job Details Full-time 21 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Uniform allowance Vision insurance 401(k) matching Pet insurance Qualifications Pet care Medical chart preparation Phone communication Payment processing Client rapport building Greeting customers High school diploma or GED Client services Communication with pet owners Clean workspace maintenance Patient escort assistance Managing patient records Communication skills Veterinary administrative support Medical receptionist Entry level Office phone management Full Job Description Veterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patient receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team We are looking for: Client Service Representative (CSR) The right candidate enjoys working with people and their pets, is caring, friendly, and efficient. Someone who creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks. We are searching for someone who firmly believes in the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicate them to clients. The ideal applicant can empathize with clients and remain compassionate and well mannered. Remaining calm and collected in the face of emergency situations. What you'll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Communication between clients and staff Maintain a neat and clean lobby Who you are: High school diploma or equivalent Ability to remain composed in stressful and emotional situations Excellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessary Critical thinking skills and ability to anticipate needs inter & intra-departmentally Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day Eager to learn more about diseases and medication specific to ophthalmology Perks and Benefits include: Strong career growth and personal development opportunities Comprehensive Health Benefits Vision and Dental HSA, FSA and Independent Care Spending 401k with Employer Match Paid Time Off (PTO) Shift Differentials and On-call Pay Uniform Allowance Employee Pet Discounts and Pet Insurance Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability Continuing Education Opportunities and Assistance Program Come as you are. VEI is an equal opportunity employer. We are also a drug-free organization, therefore employment with VEI is dependent upon the passing of a drug screen and background check. VEI does not accept unsolicited resumes from third-party recruiters.