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Bilingual Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Job Description PR $21-23 Insight Global is seeking an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This role will be located in Deerfield Beach, Florida. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
•Fluent in English and Spanish 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred Strong Customer Service or accounting related experience preferably in a Sales environment Analytical and communication skills to deliver best results Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP) A good listener, ability to solve problems with minimal supervision High energy and proactive when a customer needs assistance, often delivering more than what was required Strong team concept skills required Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required Ability to prioritize work projects Flexible, interested in trying new techniques; coachable - Call Center Background - Ready-mix knowledge