Customer Service Representative Ambassador - 3.7 Delray Beach, FL Job Details Full-time $25 - $30 an hour 15 hours ago Benefits Vision insurance Qualifications Professional networking Computer operation Customer communication Interpersonal skills Filing Associate's degree Full Job Description Job Summary Ambassador Printing Company customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers. A CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. We are a Print Company with a Design Team. Printing knowledge a major plus . Responsibilities and Duties Manage Client Relationships as directed Responsible for handling Incoming Calls and Reception Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Prepare and timely deliver Job estimates and quotes using PrintSmith Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Perform and participate in press checks as required Forward proofs to customers and assist customers in proofing process Monitor progress of orders throughout system Provide competent backup for other members of the customer service group Qualifications and Skills Minimum three years experience in a customer service role, preferably in the commercial printing industry Excellent verbal and written communication skills Strong interpersonal skills Ability to negotiate conflict Creative problem-solving skills General - Intermediate computer literacy

Benefits Full Time:

Medical, dental and vision coverage

Job Type:

Full-time Required experience:

Customer Service:

3 years Required education:

Associate Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Work Location:

In person