Hoerbiger is seeking a Customer Service Representative to support our Manufacturing Customer Service & Support team. In this role, you will be the primary contact for industrial customers, managing inquiries, quotes, and orders for advanced compression, drive, and mechatronic solutions. You will coordinate with production, logistics, and engineering to ensure on-time, accurate deliveries while upholding our safety and quality standards. This position offers exposure to international projects, technical products, and an engineering-driven, innovation-focused culture. Responsibilities Serve as primary contact for customer inquiries, orders, and service requests Enter, track, and update orders accurately in ERP/CRM systems Coordinate with production, logistics, and engineering to ensure on-time delivery Provide status updates, quotes, and basic technical information to customers Resolve issues and complaints, escalating complex cases as needed Maintain accurate customer records, documentation, and reports Support continuous improvement in customer service processes and KPIs Uphold HOERBIGER's safety, quality, and reliability standards in all interactions Required Skills Customer service in B2 B/manufacturing environment Order entry and order management ERP systems (e.g., SAP or similar) CRM tools and ticketing systems Technical product literacy (mechanical/industrial components) Professional phone and email etiquette Complaint handling and issue escalation Data entry accuracy and documentation Microsoft Office (Excel, Outlook, Word) Cross-functional coordination with sales, logistics, and engineering