Part-Time Inbound Call Center Agent Risk Assurance Partners

LLC - 5.0

Delray Beach, FL Job Details Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Spanish English High school diploma or GED Attention to detail

Full Job Description Job Title:

Part-Time Inbound Call Center Agent Job Type:

Part-time Location:

Delray Beach, Florida Pay:

$18-$20 per hour Job Description Risk Assurance Partners is seeking a reliable, customer-focused Part-Time Inbound Call Center Agent to join our team. In this role, you will assist customers by answering incoming calls, transferring calls to the appropriate department, helping customers begin the claims process, answering questions about claim submission, and providing updates on existing claims. This position handles approximately 40-60 inbound and outbound calls per day . The ideal candidate is comfortable working in a fast-paced call center environment, communicates clearly and professionally, and can navigate multiple systems while assisting customers. Responsibilities Answer inbound customer calls in a professional, helpful, and timely manner. Transfer callers to the appropriate department or representative when needed. Assist customers with opening new claims and explain the claim submission process. Answer general questions regarding how to complete and submit a claim. Provide customers with updates on existing claims using internal systems and available information. Make outbound calls to follow up with customers or obtain needed claim information. Document call details accurately in the company system. Maintain a positive, patient, and solution-oriented experience for every customer. Follow company procedures, call-handling standards, and attendance expectations. Qualifications Previous customer service or call center experience preferred. Strong verbal communication and active-listening skills. Comfortable handling a high volume of calls and managing multiple tasks at once. Basic computer skills and the ability to learn new systems quickly. Detail-oriented with accurate documentation skills. Professional, dependable, and able to remain calm when assisting frustrated customers. High school diploma or equivalent required. Bilingual English/Spanish is a plus, but not required.

Schedule Part-time schedule:

25 to 30 hours a week. Availability during 9am to 6pm is required.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person