At United HVAC Motors , our success is built on the talent and dedication of our team. We are a specialized leader in the HVAC industry, remanufacturing blower motors for residential AC units. We fill a vital niche and maintain a 100% customer satisfaction goal. We are a diverse, collaborative team that values fresh ideas and efficient problem-solving. We don't just sell motors; we provide reliability and value to homeowners and contractors alike. There will be a 90-day evaluation that may include an increase in pay. This is based on performance. The Role We are seeking a reliable, detail-oriented Full-Time Bilingual Customer Service & Order Processing Specialist to join our team in Dover, FL. This isn't just a desk job—you will be the primary point of contact for our customers while staying hands-on with our product inventory and logistics. Must be comfortable with a fast paced environment.

Key Responsibilities Omnichannel Support:

Manage high-volume customer interactions via phone, email, eBay Messaging, and lives chat platform.

Order Management:

Process returns, troubleshoot customer issues, and ensure a seamless post-purchase experience. Pay close attention to details.

Warehouse Duties:

Perform tasks such as preparing shipping boxes to ensure orders go out on time. Understand that we have deadlines and doing other shop duties may be necessary.

Relationship Management:

Document and track all client interactions.

Continuous Improvement:

Attend team meetings and training sessions to maintain up-to-date product knowledge and refine service strategies.

Professional demeanor:

Provide proactive customer services that are thoughtful, empathetic, courteous, and professional.

What We're Looking For Communication:

Personable and professional verbal/written skills. Previous call center or higher volume of customer interaction is preferred.

Adaptability:

A "quick study" who can retain technical product knowledge and remain coachable in a fast-paced environment. Do not be afraid to go above and beyond.

Reliability:

Strong attendance is critical. We operate as a tight-knit team where every member counts.

Bilingual:

Fluency in English and Spanish. Industry Knowledge (Plus): Previous HVAC or warehouse experience is helpful but not required—we will train the right person. Knowledge or be able to understand: The 5

P's of Customer Service:

1. People

• Interact w/customers processes. professionalism, knowledge, good demeanor, and positive attitude. 2. Processes
• Follow established systems and methods to deliver service and address customers issues effectively. 3. Product
• Be willing to put in the time to know our products and services that we offer to better advise and help our customers. 4. Policies
• Know the guide lines that define what can/ cannot be done for a customer and providing clear boundaries for delivery 5. Presentation
• Have a complete understanding and deliver clear communication of how the product will be delivered and presented in the box.

Why Join United HVAC Motors?

Work-Life Balance:

Tuesday through Saturday schedule. No evenings (Shop closes at 5:30 pm) and specific federal holidays.

Competitive Pay:

$21.50 per hour with consistent 40-hour weeks.

Stable Growth:

Be part of a niche company with a proven track record of market success.

Training:

Comprehensive on-the-job training provided.

Requirements Shift:

8-hour shift (Daylight hours). (Shop closes at 5:30)

Location:

In-person at our Dover, FL 33527 facility (Reliable commute required).

Lifting:

Must be able to lift 20 pounds, climb steps ladders, and operate small power tools.

Environment:

We are a proud Drug-Free Workplace and an Equal Opportunity Employer.

Benefits:

401(k) matching (after 90 days)

Work Location:

In person This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be assigned or modified as business needs change. United HVAC Motors is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants who require an accommodation to participate in the hiring process should contact Human Resources. United HVAC Motors is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment with United HVAC Motors is at will. This means either the employee or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law.

Pay:

$21.50 per hour

Benefits:

401(k) 401(k) matching Application Question(s): Are you able to lift 20 lbs? Are you able to work Tuesday

• Saturday?

Language:

Spanish (Required) Ability to

Commute:

Dover, FL 33527 (Required)

Work Location:

In person