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Wallace Hyundai Fort Pierce
Experienced Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Florida data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,210 / year median in Florida
+6% projected growth
Job Description
Experienced Service Advisor Wallace Hyundai Fort Pierce - 2.2 Fort Pierce, FL Job Details Full-time $65,000 - $125,000 a year 5 hours ago Qualifications Customer communication Auto service management Driver's License Attention to detail Automotive diagnostics Mechanical knowledge Full Job Description Company Overview Wallace Auto Group is a dynamic and expanding automotive organization dedicated to providing exceptional service and fostering career growth. We seek energetic, detail-oriented individuals who are passionate about the automotive industry and committed to delivering outstanding customer experiences. Overview We are looking for an experienced Service Advisor to join our team and serve as the vital link between our customers and our skilled technicians. In this role, you will manage customer interactions, recommend vehicle services, and ensure a smooth, efficient repair process. Your mechanical knowledge and sales skills will help maximize customer satisfaction and dealership profitability. This paid position offers an exciting opportunity to grow within a supportive environment that values professionalism, communication, and automotive expertise. Responsibilities Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs. Provide detailed explanations of recommended services, including auto diagnostics, brake repair, transmission work, oil changes, alignments, suspension repairs, tire services, shocks & struts, and other automotive repairs. Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates. Upsell additional services such as vehicle maintenance packages or collision repairs while maintaining transparency with customers. Coordinate with technicians to prioritize repairs and ensure timely completion of services. Communicate clearly with clients regarding vehicle status updates, repair costs, and service recommendations. Handle cash transactions accurately and maintain detailed service writing records. Qualifications Proven experience as a Service Advisor or in a similar auto service management role within a dealership or automotive repair shop. Strong mechanical knowledge of automotive systems including transmissions, brakes, suspension, alignment, oil changes, tire service, shocks & struts. Familiarity with estimating software and computer-aided vehicle damage estimating tools. Excellent customer service skills with the ability to communicate effectively with clients from diverse backgrounds. Previous experience working with auto estimating systems and understanding of automotive diagnostics. Ability to upsell services ethically while prioritizing customer needs. Valid driver's license with a clean driving record; willingness to drive vehicles for inspection purposes. Experience in sales or auto service writing is highly desirable. Join us as an Experienced Service Advisor and be part of a team that values your automotive expertise and dedication! Your proactive approach will help us deliver top-tier service while advancing your career in the vibrant automotive industry.