Qualfon is hiring for a Property & Casualty Insurance Licensing Program in Jacksonville, FL. This entry-level opportunity is ideal for individuals seeking to launch a career in insurance and customer experience within a global BPO leader. You'll receive structured training, study support, and coaching to earn your state Property & Casualty license while learning Qualfon's contact center and digital service operations. In our people-first, mission-driven culture, you'll develop customer service, compliance, and technical skills with clear growth paths. Work on-site with supportive leaders focused on teamwork, learning, and building long-term careers in a fast-paced environment. Responsibilities Participate in structured Property & Casualty licensing training Study and prepare for state P&C insurance licensing exam Attend coaching sessions and complete required coursework Learn Qualfon call center and customer experience processes Handle basic customer inquiries under supervision as trained Document interactions accurately in company systems Follow compliance, confidentiality, and quality standards Collaborate with trainers and team leads to track progress Meet performance and learning milestones and deadlines Support a positive, people-first team culture Required Skills Property & Casualty insurance fundamentals Insurance licensing exam preparation Customer service Call center operations Data entry and CRM systems Regulatory compliance basics Time management Technical troubleshooting basics Microsoft Office Written and verbal communication