Location
: 15001 NW 79th Ct, Hialeah, FL, 33016, US
Employment Type
: Full-Time | $17.00/hour Base Pay + Weekly Performance Bonuses (High performers may earn an estimated $115+/week) Performance bonuses are based on individual production, quality, attendance, and client program requirements. Bonus amounts are estimates and are not guaranteed
Supporting
: Sales
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands.

For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people.

You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service.
Listen actively to understand the root of the issue and provide clear, effective solutions.
Record detailed call information for auditing, reporting, and follow-up purposes.
Maintain and update customer records to ensure accurate and current information.
Identify opportunities to introduce customers to new or enhanced services that meet their needs.
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
Engage with potential customers, transforming every call into a meaningful sales opportunity.
Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
Promote and sell products by clearly highlighting their features and benefits, driving customer excitement.
What'll Set You Up for Success
Required
: • High school diploma or GED • 6+ months of customer service experience • Strong computer navigation skills • Solid business and sales knowledge • Conversational, patient, and confident communication style with a positive attitude • Ability to build rapport quickly, overcome objections, and effectively influence customers to drive sales •Preferred•: • Sales experience • Experience in industries such as insurance, real estate, or other commission-based sales environments •For Internal Candidates•: • Must not be on any corrective action or performance plans • Must have held your current position for 6+ months • Must have relevant industry/program experience •Location Note•: We're currently hiring for this position in Miami Lakes, Florida.

Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE
is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
$17.00/hour base pay
Weekly performance bonuses with the opportunity to earn an additional $70
115+ per week based on performance
Complimentary coffee available
Free on-site parking
Dedicated break rooms for rest and relaxation
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Our Values
Bold
We challenge conventions and take smart risks
Relentless
We deliver results, no matter what it takes
Connected
We work as One Alorica because we're stronger together
True
We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!
Equal Opportunity Employer
Veterans/Disabled
DISCLAIMER
: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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