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KA
Kassim Automotive Group
Call Center Representative
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Scorecard
Based on Florida data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,454 / year median in Florida
+4% projected growth
Job Description
Call Center Representative Kassim Automotive Group Hollywood, FL Job Details Full-time Up to $120,000 a year 2 hours ago Qualifications Live chat Active listening Interpersonal skills Multilingual Organizational skills Full Job Description Job Overview We are seeking a dynamic and energetic Call Center Representative to join our customer support team! In this role, you will be the first point of contact for our clients, providing exceptional service through phone, email, and chat interactions. Your enthusiasm and communication skills will help build strong relationships, resolve inquiries efficiently, and promote our brand's reputation for outstanding client care. This paid position offers an exciting opportunity to develop your sales and customer service skills in a fast-paced environment while making a positive impact on our customers' experience. Duties Handle inbound and outbound calls with professionalism, courtesy, and enthusiasm to assist clients with their inquiries, concerns, or requests. Provide accurate information about products, services, and account details while maintaining excellent phone etiquette. Document all customer interactions thoroughly in our data entry systems, ensuring accuracy and completeness. Manage client communication via email or chat platforms, ensuring timely responses and clear messaging. Qualifications Proven call center experience or customer service background with excellent communication skills. Multilingual abilities are highly desirable to serve diverse client needs effectively. Fluency in English; bilingual skills are a significant plus for reaching a broader audience. Exceptional phone etiquette combined with active listening skills to understand customer needs thoroughly. Demonstrated organizational skills to prioritize calls and follow-up actions efficiently. Experience with outbound calling campaigns or sales is advantageous but not required.