We are currently seeking a Technical Services Representative to join our team in Homestead, FL. Reporting to the Global Test Services Inside Sales Leader, this role will provide technical assistance and education on testing services including setup support, continuous client contact during testing, and creation of cost proposals.

Responsibilities:

Provide customer education on our services by phone or e-mail and determine best course of action to match customer needs Provide technical assistance to customers on test program setup and provide continuous ongoing client contact during testing along with documentation of all customer contact Discuss requests with the Inside Sales Leader to review project feasibility Review testing standards and engineering drawings Create proposals for testing at all testing locations and follow up on cost estimates or tests requested but not received Attend trade shows to represent and host in-person tours Active role in hurricane preparation

Required Skills/Experience:

Minimum Associate's degree in a science or technology field Minimum 3 years of customer service experience, including heavy written correspondence Must be able to explain technical concepts at a variety of levels (technical to non-technical) Computer literacy and good working knowledge of MS Word and Excel Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation Fair grasp of algebra and geometry concepts Business etiquette knowledge

Desired Skills/Experience:

5 years customer service experience Bachelor's degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.) Experience in a test or manufacturing lab Experience with national and international standards (ASTM, ISO, DIN, etc.)

Pay:

$18.00 - $22.00 per hour

Work Location:

In person