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Lipman Family Farms

Customer & Vendor Maintenance Specialist

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

About Lipman Family Farms Lipman Family Farms is North America's largest open-field tomato grower and a leading supplier of fresh produce. For more than 80 years, we have built our business on integrity, innovation, teamwork, and delivering quality products while investing in our people and the communities we serve. About the Role The Customer & Vendor Maintenance Specialist is responsible for the integrity, accuracy, and administration of customer and vendor master data within the company's ERP system. This role partners with Accounting, Treasury, Procurement, Sales, Operations, and other cross-functional teams to ensure timely onboarding, accurate master data maintenance, secure payment setup, and compliance with internal controls. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where accuracy, customer service, confidentiality, and process consistency are critical to business operations. Key Responsibilities Maintain customer and vendor master records within the ERP system. Process new customer and vendor setup requests, updates, mergers, and deactivations. Ensure customer and vendor data is accurate, complete, and maintained according to company standards. Maintain customer billing, shipping, tax, payment, and contact information. Review onboarding documentation for completeness and compliance with company policies. Coordinate vendor payment setup and banking changes, including validation of ACH and banking documentation. Support customer account setup, credit application processing, and account maintenance. Partner with Treasury and Accounts Payable to verify vendor information and mitigate payment fraud risks. Track setup requests to ensure timely completion. Communicate status updates and outstanding documentation requirements to internal stakeholders. Research and resolve customer and vendor master data discrepancies. Assist with ERP testing, system enhancements, and data cleanup initiatives. Ensure compliance with internal controls and data governance standards. Support internal and external audit requests related to customer and vendor master data. Develop, update, and maintain standard operating procedures and process documentation. Maintain confidentiality of sensitive customer, vendor, banking, and financial information. Prepare reports, metrics, and ad hoc analyses as assigned. Recommend process improvements that enhance efficiency, data quality, and operational effectiveness. Required Qualifications Associate degree in Accounting, Business Administration, Finance, or related field; equivalent experience considered. Three (3) or more years of experience supporting customer or vendor master data, accounts payable, accounting operations, or ERP administration. Experience working within an ERP environment. Strong Microsoft Excel and Microsoft Office skills. Exceptional attention to detail and accuracy. Strong organizational, analytical, and time management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities while meeting deadlines. Ability to maintain confidentiality and handle sensitive financial information. Preferred Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or related field. Experience with vendor onboarding, ACH setup, and banking validation. Knowledge of accounting principles and internal controls. Experience with Famous
ERP, IBM
Cognos TM1, or Power BI. Experience in agriculture, manufacturing, distribution, logistics, or food production. Skills & Competencies Attention to
Detail Data Accuracy Customer Service Orientation Analytical Thinking Problem Solving Process Improvement Collaboration Integrity & Confidentiality Professional Communication Initiative Adaptability Time Management Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Can you please elaborate your experience supporting customer or vendor master data, accounts payable, accounting operations, or ERP administration?
Education:
Associate (Preferred)
Experience:
Vendor management: 3 years (Required)
ACH:
3 years (Required) Banking validation: 3 years (Required) Accounts payable: 3 years (Required) ERP systems: 3 years (Required) Ability to
Commute:
Immokalee, FL 34142 (Preferred)
Work Location:
In person