We are looking for a bilingual Spanish Customer Service Representative to support a fast-paced service team in Jacksonville, Florida. This Contract position is ideal for someone who communicates clearly, stays organized, and enjoys helping customers resolve questions efficiently. The role focuses on delivering responsive support across phone-based interactions while maintaining accurate order and service records.

Responsibilities:

• Handle a high volume of inbound customer calls and provide timely, attentive assistance in English and Spanish.
• Place outbound calls as needed to follow up on requests, confirm information, and support service completion.
• Enter customer orders and update account details with accuracy across internal systems.
• Respond to service inquiries, resolve routine issues, and escalate more complex concerns to the appropriate team.
• Document customer interactions thoroughly to ensure clear records and smooth handoffs when required.
• Maintain a courteous, solution-focused approach that supports a positive customer experience on every interaction.