Hotel Customer Service Agent, NF-02, RPT Department of the Army United Stes Army Installion Management Command

SHADES OF GREEN RESORT

Summary Serves as a customer service agent a lodging property having in excess of 399 rooms. Learn more about this agency Summary Serves as a customer service agent a lodging property having in excess of 399 rooms. Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Lake Buena Vista, FL No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $17 - $19 per hour Pay scale & grade NF 2 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Part-time Travel Required Not required Appointment type Permanent Occupions and job series 0303 Miscellaneous Clerk And Assistant Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

NENAFSG2613060279

Control number 884107800 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency The area of considerion for this vacancy is US and Non-US Citizens Duties Help Serves as a hotel customer service agent a hospitality property with full responsibility for duties reled and adjacent to the guest service cycle for front office operions. Serves as the hotel representive welcoming and interacting with guests, internal and external customers, and other ors. Responsible for executing all processes and policies associed with reservions, room assignments, efficient check in and out of guests, identificion and entitlements verificion, payment processing and guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund. Maintains and updes notes and logs of all activities, and reports to management discrepancies and performance outcomes. Exercises independent judgement to resolve guest complaints as approprie, maintains daily logs, updes frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Performs duties normally associed with front office operions as desk clerk, telephone services, reservions, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operion. Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort. Provides communicion assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies. Requirements Help Conditions of employment Direct Deposit and Social Security Card are required upon appointment Meet qualificion/eligibility/background requirements for this position Sisfactory completion of employment verificion (E-Verify) check One year probionary period may be required A physical examinion may be required Must be willing to adhere to strict appearance policy Appointee is subject to completion of a favorable suitability determinion Tier 1 investigion. If selected, a completed and signed copy of our job applicion (DA Form 3433) is required prior to entrance on duty Must be available to work days, nights, weekends and holidays. Appointment subject to sisfactory completion of all pre-employment checks in accordance with

AR 215-3

Federal agencies may request informion regarding the vaccinion stus of selected applicants for the purposes of implementing workplace safety protocols, such as protocols reled to masking, physical distancing, testing, travel, and quarantine. Ability to communice verbally and in writing using the English Language in a clear, concise, and grammically correct manner. Qualificions

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT.

All qualificion requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Possess demonstred knowledge, skills, and abilities th indice the capability to work independently, and perform the duties summarized above with minimal to no supervision. Must possess good customer service skills, a positive titude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstred in work experience in the hospitality industry. Must be able to communice verbally and in writing using the English Language in a clear, concise, and grammically correct manner. Must have mhemical ability to add, subtract, multiply and divide the level necessary to prepare reports, count accurely, and provide accure change. Ability to use office automed equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, Point, Word, PowerPoint and Excel. Educion Additional informion Additional selections may be made from this vacancy announcement for up to 60 days after the closing de. Payment of Permanent Change of Stion (PCS) costs is not authorized based upon a determinion th a PCS move is not in the Government interest. Please check out our applicion informion kit to view additional informion you may find useful when applying for our jobs.

•To ensure compliance with an applicable preliminary nionwide injunction, which may be supplemented, modified, or vaced, depending on the course of ongoing litigion, the Federal Government will take no action to implement or enforce the

COVID-19

vaccinion requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccinion for Federal Employees.

•Federal agencies may request informion regarding the vaccinion stus of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols reled to masking, physical distancing, testing, travel, and quarantine. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your experience is subject to evaluion and verificion against the informion in your resume. The numeric ring you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overste or underste your level of experience and capability. If a determinion is made th you red yourself higher than is supported by your resume, or if your resume lacks sufficient informion, you red accordingly or you may be considered ineligible

IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion will remain active for 60 days or upon declinion of the position identified in this vacancy (whichever occurs first). Applicants referred as vacancies occur. Hiring preferences and priority considerions applied in accordance with Federal Law and applicable regulions. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help The following documents must be submitted with your applicion:

Resume Optional:

Our job applicion ( DA Form 3433 ) accepted in place of a resume. Please note th if you upload multiple resumes, only the most recently uploaded version used to determine your qualificions for this position. The below items are accepted and may be needed to support a qualificion and/or claimed priority/preference Cover Letter DD-214/ Stement of Service DA 3434 Resume SF-50/ Notificion of Personnel Action Including any of the following on your resume may result in an ineligible ring: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as specifically mentioning your age, gender, race/nional origin, etc Encrypted and digitally signed documents Illegible documents or files th cannot be opened If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help You may submit your applicion packet using one of the two methods identified below: Electronically (preferred): https://www.usajobs.gov/ and search for announcement number

NENAFSG2613060279.

All documention required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing de of the announcement.

Manually:

A manual applicion may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documention must be received no ler than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing de of the announcement. Shades of Green Resort is loced on Walt Disney World Property. Agency contact informion Shades of Green Resort® Phone (407) 824-3190 soghr@shadesofgreen.org Address

SG-NAF-SHOFGR SHADES OF GREEN HOTEL DO NOT MAIL

Lake Buena Vista, FL 32830 US Next steps Referred applicants may be evalued by a ring panel to determine the quality and extent of total accomplishments, experience, educion, and/or certificion. The top candides forwarded to the hiring official for selection considerion and may undergo an interview and reference checks. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents must be submitted with your applicion:

Resume Optional:

Our job applicion ( DA Form 3433 ) accepted in place of a resume. Please note th if you upload multiple resumes, only the most recently uploaded version used to determine your qualificions for this position. The below items are accepted and may be needed to support a qualificion and/or claimed priority/preference Cover Letter DD-214/ Stement of Service DA 3434 Resume SF-50/ Notificion of Personnel Action Including any of the following on your resume may result in an ineligible ring: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as specifically mentioning your age, gender, race/nional origin, etc Encrypted and digitally signed documents Illegible documents or files th cannot be opened If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help You may submit your applicion packet using one of the two methods identified below: Electronically (preferred): https://www.usajobs.gov/ and search for announcement number

NENAFSG2613060279.

All documention required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing de of the announcement.

Manually:

A manual applicion may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documention must be received no ler than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing de of the announcement. Shades of Green Resort is loced on Walt Disney World Property. Expand Hide how to apply Agency contact informion Shades of Green Resort® Phone (407) 824-3190 soghr@shadesofgreen.org Address

SG-NAF-SHOFGR SHADES OF GREEN HOTEL DO NOT MAIL

Lake Buena Vista, FL 32830 US Next steps Referred applicants may be evalued by a ring panel to determine the quality and extent of total accomplishments, experience, educion, and/or certificion. The top candides forwarded to the hiring official for selection considerion and may undergo an interview and reference checks. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Lake Buena Vista, FL No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $17 - $19 per hour Pay scale & grade NF 2 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Part-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

NENAFSG2613060279

Control number 884107800