A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$16.32/hr. | Non-Exempt Why Meridian? For over 50 years, Meridian Healthcare has been a trusted leader in mental health and substance use care across North Central Florida. Guided by our
H.E.A.R.T.
values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are committed to transforming lives and strengthening communities. About the Role As a Customer Service Specialist, you play a vital role in creating a welcoming, efficient experience for every client. You'll serve as the first point of contact-supporting clients in person and by phone while ensuring smooth daily operations within the center.
Key Responsibilities:
Greet and assist clients, answering questions and directing them to appropriate services Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.) Manage financial tasks including co-pay collection, deposits, and petty cash Support departmental operations and contribute to overall program success What We're Looking For Associate's degree (preferred) with clerical/reception or billing experience OR High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred) Bilingual skills a plus Must type 27 WPM and pass required assessments Why You'll Love Working Here Supportive, team-oriented culture Generous PTO & holiday benefits Comprehensive health, dental, vision & wellness programs 403(b) with up to 8% company match Tuition reimbursement & career growth opportunities Additional perks including EAP, discounts, and more Make an Impact Join a team where your work truly matters-helping connect individuals to care and support every day. Apply today and bring hope and healing to our communities with Meridian Healthcare. For information on Florida's Care Provider Background Screening Clearinghouse and screening requirements, visit https://info.flclearinghouse.com. Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.
