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(Confidential)

Customer Service

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Job Description

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Responsibilities:
Provide service to the public and policyholders in a pleasant and courteous manner. Prepare Accord certificates as requested As directed by the agent, work with agent's computer system to update information in customer databases used by the agent. Answering telephone - assisting policyholders and prospects with any questions and/or concerns. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Perform other related duties as assigned by the agent. 440 licensing will be required.