Call Center Representative Lakeside Pediatrics - 3.0 Lakeland, FL Job Details Full-time $15.44 - $19.41 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Bilingual Spanish Customer communication Microsoft Outlook Multitasking Customer support experience within healthcare industry Customer service Call center experience Medical scheduling EMR/EHR Medical terminology Communication skills Full Job Description Lakeside Pediatrics, a leading provider in children's healthcare services in Lakeland and surrounding communities, is looking for a Call Center Representative. We pride ourselves on delivering compassionate, efficient, and high-quality care to our patients and their families. Our call center team plays a vital role as the first point of contact, ensuring patients receive the information and assistance they need in a friendly and professional manner. We are seeking a dedicated Medical Call Center Representative to join our team. This role is responsible for answering large volumes of inbound & outbound calls, scheduling appointments, providing information, and coordinating with clinical staff to ensure smooth patient experience. Strong listening skills, communication skills, and attention to detail are a must. Bilingual required.

EEOE & DFWP

Key Responsibilities:

Answer high-volume inbound calls in a courteous and professional manner Schedule and confirm patient appointments following office protocols Provide accurate information regarding services, policies, and procedures Document patient interactions in the electronic medical record (EMR) system Verify and update patient information, including insurance details Handle patient concerns or route calls to the appropriate department Maintain confidentiality in accordance with HIPAA regulations

Schedule:

Monday-Friday, 8:00 AM-5:00 PM (Rotating Weekends)

Job Type:

Full-time Pay:

$15.44 - $19.41 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Medical office: 1 year (Preferred) Medical terminology: 1 year (Preferred) Call center: 1 year (Preferred) Customer service: 1 year (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Lakeland, FL 33813 (Preferred) Ability to

Relocate:

Lakeland, FL 33813: Relocate before starting work (Preferred)

Work Location:

In person