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Customer Service Clerk Responsibilities:

The job is a Clerk position which is customer service

Customer Support:

Greet customers, answer phone calls, respond to emails, and provide clear information about products or services as required.

Transaction Processing:

Handle cash, operate cash registers, process credit card payments, and issue refunds or exchanges.

Problem Solving:

Listen to customer complaints, troubleshoot order issues, and find helpful solutions.

Clerical Tasks:

Maintain filing systems, update computer records, data entry, and manage daily activity logs, stocking, and cleaning. Must be able to lift cases of liquor for stocking on delivery days.

Qualifications and Skills Education:

N/A Communication:

Clear verbal and written communication skills with a polite and patient attitude.

Technical Skills:

Basic computer literacy, familiarity with point-of-sale (POS) systems, and data entry accuracy.

Interpersonal Skills:

Strong ability to work in a team and handle stressful or frustrated customers calmly. Available nights weekends and all Holidays. We are looking for employees that are preferably bilingual (English/Spanish). Must be 21 years of age minimum to work in a liquor store selling the product/handling open stock .