Job Summary We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our logistics team. In this vital role, you will coordinate transportation activities, manage freight movements, and deliver exceptional customer service to ensure smooth and efficient road transportation operations. Your proactive communication skills and organizational expertise will help optimize fleet management, streamline shipping and receiving processes, and maintain compliance with DOT (Department of Transportation) regulations. This position offers an exciting opportunity to be at the heart of supply chain logistics, supporting both internal teams and external clients with professionalism and enthusiasm. Join our team if you're passionate about logistics excellence! Bring your expertise in transportation planning, your knack for problem-solving through analysis skills, and your dedication to delivering top-tier customer service—making a real impact every day in the world of supply chain management!

Reports To:

Operations Manager This position serves as the communication hub between Sales, Operations, Warehouse, Office Staff, and Field Crews to ensure every customer receives an exceptional moving experience. The Dispatch Coordinator proactively solves problems, keeps crews productive, supports the sales team, oversees warehouse scheduling, and ensures every job is prepared before it begins. This position lives by our company mindset: Assess,Plan & Execute

DUTIES AND RESPONSIBILITIES

Serves as the main point of contact for customers and the office (Bookkeeper and Operations Manager) for all jobs, clearly communicating any changes, delays, or concerns that may occur. Manages the delivery or moving schedule for the day; plans or adjusts routes based on changing conditions, global positioning systems (GPS) equipment, or other navigation devices, to minimize fuel consumption. Ensures everyone on the team is performing all tasks; including cleaning, gathering materials, and maintaining truck organization. Maintains charge of electronic devices such as the cell phone and the tablet each day. Breaks down empty boxes, and folds blankets.

• Support Lead Movers throughout the day
• Maximize truck utilization
• Coordinate emergency schedule changes Performs all other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• At least 6 months or more of related experience required. Familiar with the National Association Senior Move Management practices and requirements. Language Skills
• Ability to read, analyze, and interpret road maps, navigational systems financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, and dispatch. Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, staff, vendors, etc. Mathematical Skills

• Ability to apply basic math concepts such as addition, subtraction, multiplication, fractions, percentages, and proportions to practical situations such as ensuring accurate cash handling with clients, and in reviewing billing. Computer Skills
• To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, routine database activity, record keeping and routine database activity to effectively use the Client Relationship Management Platform. Availability
• must be able to work two saturdays a month with at least one being the end of the month. Other Qualifications
• A commercial driver's license is required. Depending on varying workload demands, must be able to travel about 25% of the time. Communication
• The ability to effectively inform and respond orally and in writing, with clarity and good effect. Uses appropriate language, style, and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Customer Service
• The ability to manage difficult or emotional client situations professionally. Responds respectfully and promptly to customer needs. Solicits client feedback to improve service. Organizational Leadership
• Can marshal resources to get tasks done. Uses resources effectively and efficiently. Takes lead to effectively respond to changes in the field as needed. Safety
• The employee is safety conscious about the work environment and equipment. Consistently operates their vehicle safely. The work area is free of debris to prevent trip and slip hazards. Ensures proper loading and hauling procedures. Standard operating procedures and safety work rules are followed on a daily basis. Time Management
• The ability to effectively manage one's own time. Operates efficiently and minimizes distractions. Meets customer delivery time expectations. Versatility
• Refers to the ability to adapt according to changing business needs, conditions, and work responsibilities

PHYSICAL DEMANDS

While performing the duties of this job, the individual sometimes remains in a stationary position while operating a truck. They constantly move and place furniture and moving materials. The individual needs to constantly move about on client sites to transport house furniture, safes, moving materials, and other necessary items to complete the work orders. This person occasionally works with teammates to move refrigerators. The individual occasionally positions self to assemble certain household furniture items such as a chest of drawers and will sometimes traverse platforms and ascend/descend from a truck and/or steps. They must be able to exchange accurate information with other individuals. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. They must constantly move a minimum of 50 pounds individually, and sometimes move a maximum of 100 pounds plus, together or with 2+ people with the proper moving equipment. These weight bearing items include nightstands, sofas, patio furniture and drawers. The person must be capable of transporting and loading different parts, tools, materials and furniture required to do the job.

WORK ENVIRONMENT

While performing the duties of this Job, the employee is often exposed to outdoor weather conditions, including extreme heat. This person is sometimes exposed to wet and/or humid conditions. This person is occasionally exposed to moving mechanical parts and working in high precarious places such as the upper platform section of the box truck. The noise level in the work environment is usually moderate. Due to working with heavy material items, employees are required to wear personal protective equipment such as close toe shoes. During warmer months, the required personal protective equipment may cause the employee to be very warm while working.

Pay:

$16.00

• $20.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person