Find Jobs
Find Jobs Near You – Available Work in Your Location
Customer Service Representative I
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Florida data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Job Description Help for Job Description. Opens a new window. Must have the following in order to apply: High School Diploma or equivalent plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc. 12 to 18 months related experience and/or training, or equivalent combination of education and experience Communication skills Computer skills Typing skills
Required Screenings:
Background Checks; Credit Checks; Drug Free Workplace. The Customer Service Representative I (CSR) is responsible for retaining existing relationships and establishing new deposit accounts in accordance with branch goals. The CSR is also responsible for promoting and cross-selling bank products and services.
DUTIES AND RESPONSIBILITIES
Open new accounts including checking, savings, CDs, IRAs and other products Offered by the bank. Complies with all applicable regulations, policies and procedures. Assess customer needs and cross sell appropriate products and services. Functions as Teller, Sr. Teller or Teller Supervisor as needed. Supports attainment of branch goals. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. Resolve customer concerns and ensure problem resolution. Develops and builds customer loyalty. Follows up on referrals made by other team members. Assists with loan origination and processing as needed. Answers customer inquiries relating to products, rates and services. Provides ancillary services such as notary services. Responsible for tracking and monitoring of all required documentation. Adheres to work schedules. Completes required BSA/AML training and other compliance training as assigned. Work in a constant state of alertness. Perform any other related duties as required or assigned.
Work Environment:
Will be discussed with applicant.
Hiring Process:
Apply via company website. In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.
Days & Hours:
Full time position; Complete work schedule will be discussed with applicant.
Pay:
Depends on experience; Benefits are offered.