Job Overview Welcome to The Risk Management Group, where we believe that insurance is more than just paperwork—it is about providing peace of mind to our neighbors in Mary Esther, Florida. We have built our reputation on being the friendly faces our community turns to when life gets complicated, and we are looking for a Personal Lines Customer Service Representative to help us continue this legacy. Our office is a place where every voice is heard and where we genuinely enjoy working together to solve problems for our clients. We value the quiet dedication it takes to make someone's day better, and we offer a space where you can grow your expertise without the noise of a massive corporate machine. If you appreciate the charm of a local office and the satisfaction of knowing you are truly helping families protect their futures, you will fit right in here. We are excited to support your professional development as you manage day-to-day accounts, tackle tricky coverage puzzles, and strengthen the bonds we have built with our clients over the years. We invite you to join us and see how rewarding a career in personal insurance can be when it is built on a foundation of kindness and integrity.

Salary Range:

$45,000.00 - $65,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Retirement Plan Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Requirements Florida Property & Casualty Insurance License (2-20 or 4-40) preffered Three or more years of experience managing personal lines accounts is preferred. Proficiency in Vertafore AMS 360 or similar agency management systems is preferred. Strong comfort level with Microsoft Office Suite and digital document management. Deep understanding of policy coverage forms and underwriting guidelines is preferred. Experience with comparative rating software is preferred. Training and assistance is available for entry level applicants. Responsibilities Act as the primary point of contact for our policyholders, addressing their inquiries with clarity and genuine care. Process policy endorsements, renewals, and cancellations while ensuring all documentation is accurate. Collaborate with our carrier partners to resolve complex coverage questions and billing concerns. Review existing client portfolios to identify gaps in protection and suggest appropriate coverage adjustments. Document all client interactions thoroughly within our agency management system to maintain precise records. Participate in team discussions to share industry updates and brainstorm solutions for common client challenges. About Us The Risk Management Group stands as a premier pillar in the insurance industry, dedicated to providing sophisticated, comprehensive protection strategies for an ever-evolving global landscape. We serve as the trusted partner for our clients, navigating complex risks with analytical precision and an unwavering commitment to financial security and peace of mind. Our mission is to transform the traditional insurance experience into a proactive partnership, ensuring that individuals and businesses alike can pursue their goals with total confidence. At The Risk Management Group, we believe that our professional excellence is rooted in our welcoming and inclusive culture. We pride ourselves on cultivating a supportive environment where expertise is shared, mentorship is prioritized, and every team member feels empowered to grow. We value integrity, clarity, and the human connection that defines our day-to-day operations. By joining our team, you will find: If you are looking to build a career defined by impact, stability, and professional challenge, we invite you to discover how The Risk Management Group is redefining the future of insurance.