Customer Service Representative

Customer Service Representative Suncoast Landing Systems Medley, FL Job Details Full-time $18 - $24 an hour 1 day ago Benefits Dental insurance Qualifications Teamwork Microsoft Excel Microsoft Outlook Interpersonal skills English Customer inquiry handling Attention to detail Data entry Organizational skills Cross-functional collaboration Full Job Description Job Overview We are looking for a Customer Service Representative with experience in the aviation MRO industry to handle customer communication, quotes, and repair orders (ROs). The ideal candidate will have a background in customer service and purchasing. The candidate must have excellent organizational skills, and the ability to work collaboratively with different departments. Responsibilities Serve as the primary point of contact for customers, ensuring timely responses to inquiries and service requests. Generate and provide accurate repair quotations based on customer requirements and work scope. Manage and track Repair Orders (ROs) from initiation to completion, ensuring updates are communicated effectively. Maintain detailed records of customer interactions, service agreements, and repair status. Work closely with internal teams (maintenance, quality control, and supply chain) to ensure seamless service execution. Utilize Evolve software for repair order management, tracking, and reporting. Use Microsoft Office, including Excel, for data entry, reporting, and record-keeping. Support billing and invoicing processes by verifying completed work and coordinating with accounting. Assist with customer account management, including contract renewals and service follow-ups. Qualifications & Requirements Minimum 2 years of experience in customer service, preferably in an MRO 145 repair station or aviation-related industry. Proficiency in ERP software for repair station operations. (not mandatory) Proficiency in Microsoft Office (Word, Excel, Outlook) - strong Excel skills preferred. Ability to read and understand repair orders, work scopes, and aviation-related documentation. Must speak English fluently (bilingual in Spanish preferred). Strong organizational and multitasking skills in a fast-paced environment. Excellent verbal and written communication skills. Strong teamwork and problem-solving abilities. Customer-focused mindset with attention to detail and follow-through. Preferred Qualifications Experience with additional ERP/MRO software systems (Evolve, Quantum, Corridor, or similar). Familiarity with FAA regulations related to repair stations and component tracking.

Pay:

$18.00 - $24.00 per hour

Benefits:

Dental insurance

Language:

English (Required) Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Medley, FL 33178 (Required)

Work Location:

In person