Job Description Help for Job Description. Opens a new window. Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Melbourne, FL, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture. What You'll Be Doing As a Customer Relationship Center (CRC) Customer Service Representative, you'll be the trusted voice our customers rely on—delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. Using the tools and resources available, you'll make a meaningful impact by helping customers find the right solutions quickly and professionally. During a Typical Day, You'll

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.