Customer Success and Growth Specialist at Creative Network Innovations Customer Success and Growth Specialist at Creative Network Innovations in Melbourne, Florida Posted in about 5 hours ago.

Type:

full-time

Job Description:

About CNI CNI helps businesses eliminate technology headaches through Managed IT, Cybersecurity, and Governance & Compliance solutions. We're looking for someone who loves building relationships, creating exceptional client experiences, and helping our customers get the most value from their technology investment. Position Summary The Customer Success & Growth Specialist is responsible for strengthening client relationships, increasing customer satisfaction, identifying growth opportunities within existing accounts, and supporting CNI's marketing initiatives. This role is equal parts relationship management, business development, and marketing. We care more about finding the right person than having a long resume for this role. Primary Responsibilities Customer Success Own ongoing relationships with assigned clients Conduct Quarterly Business Reviews (QBRs) Schedule regular client check-ins Ensure customers receive exceptional service Coordinate with internal teams to resolve issues Drive customer retention and satisfaction Request referrals and online reviews from happy clients Account Growth Identify opportunities for additional services including Managed IT, Cybersecurity, Compliance, Cloud, and Projects Work alongside the sales team to expand existing accounts Track customer health and engagement Maintain accurate CRM records Marketing Coordinate customer success stories and case studies Assist with email campaigns and newsletters Manage social media content Help organize client events and webinars Keep website and marketing materials current Support branding and promotional initiatives Qualifications Excellent communication and relationship-building skills Highly organized with strong follow-through Comfortable speaking with business owners and executives Strong writing and marketing communication skills Experience with CRM platforms preferred Experience in managed IT or B2B services is a plus, but not required Success Looks Like 100% of clients receive quarterly business reviews High client satisfaction and retention Increased revenue from existing customers Marketing content published consistently Strong communication between clients and CNI Collaboration with Account Executives to drive creativity in marketing campaigns Why Join CNI? You'll play a key role in helping businesses succeed while working with a growing team that values relationships, professionalism, and delivering an exceptional customer experience. Great benefits including PTO, health, life, dental, vision and 401K match. The position is in the office or out visiting our clients.