An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
L0531 Hyundai of North Miami A Big Shoutout from Hyundai of North Miami is Hiring a Service BDC Administrator! "Progress That Moves You Starts Here" Hourly + Commission • Fun Team • Career Growth Join a team driven by innovation, exceptional customer service, and growth! At Hyundai of North Miami, our Service Department is looking for an energetic Service BDC Administrator who enjoys helping customers and thrives in a fast-paced environment. What's in It for You? ✔ Hourly pay + commission—the more appointments you schedule, the more you earn! ✔ Join a fun, supportive, and high-energy Service Team ✔ Excellent benefits and paid time off ✔ Opportunities for advancement with one of the nation's largest automotive retailers, Lithia & Driveway (LAD) ✔ Ongoing training and professional development What You'll Be Doing Answer inbound service calls and schedule appointments. Contact customers to confirm, reschedule, and follow up on service visits. Respond to online service inquiries, texts, and emails promptly. Help create an exceptional customer experience from the first interaction. Work closely with Service Advisors and the Service Manager to maximize appointment opportunities. Maintain accurate customer information and appointment records. What We're Looking For ✔ Outstanding customer service and communication skills ✔ Positive attitude with a strong work ethic ✔ Comfortable speaking on the phone and building customer relationships ✔ Ability to multitask in a fast-paced environment ✔ Computer proficiency and attention to detail ✔ Bilingual (English/Spanish) is a plus ✔ Automotive dealership or call center experience is preferred, but we will train the right candidate! We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs For a more detailed view, visit: www.totalrewards.lithiadriveway.com. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Join Our Service Team Today! If you're passionate about helping customers, enjoy working in a team environment, and want a career with unlimited growth potential, Hyundai of North Miami wants to meet you! Apply today and help keep our customers moving! At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (
NYSE:
LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
