Customer Service Representative

Customer Service Representative at Insight Global Customer Service Representative at Insight Global in Miami, Florida Posted in about 21 hours ago.

Type:

full-time

Job Description:

Job Title:

Customer Service Rep Pay:

$16.70-$21.91hr

Shift:

8am-5pm (5 days onsite Monday-Friday)

JOB DESCRIPTION

Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in Cardex (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

Monitors / Expedites

orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required.

REQUIRED SKILLS AND EXPERIENCE

Experience in Program Management and/or Customer Support Strong problem-solving skills Ability to manage multiple and competing priorities Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.

NICE TO HAVE SKILLS AND EXPERIENCE

Experience working with SAP system