Guest Service Representative

Guest Service Representative Homewood Suites by Hilton Miami-Airport/Blue Lagoon Miami, FL Job Details $15.75 - $16.25 an hour 14 hours ago Qualifications Computer operation Customer communication Maintaining an organized workspace Guest relations Payment processing Greeting customers Computer skills Clean workspace maintenance Escalation handling Communication skills Entry level Full Job Description The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. What You Will Be Doing Greet guests and provide friendly, helpful service Assist with check ins, check outs, room assignments, and reservations Answer guest questions and resolve issues promptly Operate the front desk system and process payments Communicate with housekeeping and other departments Maintain the front desk area in a clean and organized manner Handle guest requests and escalate concerns when needed Provide local information and general hotel assistance Why You Will Love It Here Supportive team environment Opportunities to grow in front desk and hotel operations A role where you meet new people and make a daily impact Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now. EOE Qualifications What Makes You You Strong customer service and communication skills Friendly, positive, and professional presence Comfortable using computers and hotel systems Dependable, organized, and able to multitask Prior hotel or customer service experience is helpful but not required Flexible to work any shifts including holidays and weekends You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading. The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. What You Will Be Doing Greet guests and provide friendly, helpful service Assist with check ins, check outs, room assignments, and reservations Answer guest questions and resolve issues promptly Operate the front desk system and process payments Communicate with housekeeping and other departments Maintain the front desk area in a clean and organized manner Handle guest requests and escalate concerns when needed Provide local information and general hotel assistance Why You Will Love It Here Supportive team environment Opportunities to grow in front desk and hotel operations A role where you meet new people and make a daily impact Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now. EOE Qualifications What Makes You You Strong customer service and communication skills Friendly, positive, and professional presence Comfortable using computers and hotel systems Dependable, organized, and able to multitask Prior hotel or customer service experience is helpful but not required Flexible to work any shifts including holidays and weekends