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Service department BDC Representative
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Florida data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,210 / year median in Florida
+6% projected growth
Job Description
Automotive BDC Representative "Service department" Volvo Cars North Miami is a family-owned, located in Miami and serving all Florida. We are known for our exceptional customer service and are looking for professional, hardworking individuals to join our growing business. We are hiring an experienced Service BDC Representative. BDC Representatives will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services. BDC Representatives will strive to generate Service business by reaching out to current customers, making appointments and upselling services.
Job Responsibilities:
Manage Internet and phone Service leads, respond to service inquiries in a timely fashion and assist customers in making service appointments. Call customers to confirm appointments and special ordered parts. Communicate effectively with Service customers according to their preferred method of communication (phone, text message, email or in person) Become knowledgeable and proficient in explaining vehicle features and options. Also have the technical ability to look at service history to upsell services.
Job Requirements:
Previous call center and/or BDC experience is a must (minimum 2 Years) Automotive knowledge is a plus. Possess good grammar and written communication skills in order to work most effectively with customers. Bilingual is a plus. Automotive Service or Sales experience is a plus, but not required. Requires strong communication skills in order to work most effectively with customers. Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all service oportunities. Excellent follow through and follow up skills.
Dealership Commitment:
Industry competitive compensation & benefits Sales training and support that will provide you with the skills you need to be a top earner! Professional work environment
Job Type:
Full-time Pay:
$35,000.00 - $45,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance