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TC
Tata Consultancy Services Limited
Specialist Operations
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Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Brief Expectation of the
Role:
Customer reach out , Data entry, Customer Catch product introduction, Chanel sales team interaction Job Description- Clearly explain products and services to customers, highlighting key features and benefits.
- Understand customer needs, concerns, and business objectives to provide tailored solutions.
- Guide customers in making informed decisions through effective communication and consultative selling.
- Process new service installations accurately through the ordering system.
- Manage customer milestones from order placement through successful service activation.
- Escalate milestone-related issues as needed to ensure timely resolution.
- Conduct the initial billing review with customers to confirm accuracy and address any questions.