Company Profile:

Acordis International Corp is leader in Technology & Solutions. Acordis works closely with clients to develop, implement, and support specific solutions to diverse network, communication, and information infrastructure needs. Job Description The Customer Service Ambassador is a full-time, role responsible for delivering high-quality support to clients and partners. Day-to-day activities includes visiting customers in the Miami area, taking inquiries via phone, email, and in person, resolving issues promptly, and tracking requests to ensure efficient follow-up and closure. The role involves guiding customers through services and solutions, maintaining detailed records in customer systems, and escalating technical issues to the appropriate internal teams when needed. The Customer Service Representative will also gather feedback to help improve customer experience, support account managers with client communication, and uphold Acordis' standards of professionalism and service excellence. Qualifications At least two years of experience as a Customer Service Representatives or in Customer Support roles. Ability to provide excellent Customer Service and support strong Customer Experience. Demonstrated focus on Customer Satisfaction and proactive issue resolution. Strong verbal and written communication skills, with professional phone and email etiquette. Experience working in a fast-paced, technology-driven environment; prior IT or services industry experience is a plus. Proficiency with basic office software and customer relationship management (CRM) tools. High attention to detail, reliability, and ability to manage multiple tasks and priorities on-site. High school diploma or equivalent required; associate or bachelor's degree in business, communications, or a related field is preferred. Acordis specializes in Data Management, Infrastructure Management, Storage Management, Systems Architecture, Managed IT services, IT Security, Cloud services, Digital Signage, Virtualization, Multifunctional Printers, Managed Print Services, Document Management Solutions, VOIP, and Wireless Networking solutions. Acordis is an official Partner of The Miami Heat - Miami Open - Miami Dolphins and Inter Miami CF. South Florida 2013, 2015 and 2016 Business of the year awards.

INC. 5000

list of fastest growing companies 2013, 2014, 2015, 2016, 2017, 2018 and 2019 Fastest growing company in South Florida. Acordis is an Equal Opportunity Employer.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

Work Location:

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