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CUSTOMER SERVICE REPRESENTATIVE
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
GEICO, a leader in auto insurance known for its commitment to innovation and customer satisfaction, is seeking a Customer Service Representative to join our dynamic team. In this role, you will engage directly with customers to address inquiries and issues related to their insurance policies, leveraging your expertise to provide solutions that uphold our standard of exceptional service. This position offers a direct impact on customer relationships and retention, making you a key player in GEICO's ongoing success.