Customer Service Representative - HVAC Full-Time | 10:00 AM-6:00 PM Are you outgoing, confident on the phone, and comfortable talking to just about anyone? We're looking for an experienced HVAC Customer Service Representative who knows how to keep customers happy, keep the day moving, and work as part of a team. We need someone who is personable, upbeat, organized, and comfortable discussing pricing, collecting payments, handling customer concerns, and confidently communicating with homeowners. If you enjoy a fast-paced office, like working with a strong team, and aren't afraid to pick up the phone and get things handled — we want to meet you.

THIS POSITION IS 10

00 AM-6:00 PM. What You'll Be Doing Answer and manage a high volume of incoming customer calls Create a friendly, professional first impression for every customer Schedule service calls and assist customers with their HVAC needs Confidently discuss service information, pricing, and payment expectations Collect customer payments and follow up on outstanding balances when needed Identify customer needs and help guide them toward the appropriate service Handle customer concerns professionally and work toward solutions Build trust and strong relationships with customers through clear communication Maintain accurate customer records, notes, and account information Work closely with dispatchers, technicians, managers, and other office team members Follow company procedures and communication standards Stay organized while handling multiple customers and tasks at once Go the extra mile to create a great customer experience What We're Looking For Minimum 2 years of experience working in an HVAC office Outgoing personality with strong people skills Confident and professional phone presence Comfortable discussing money, pricing, and collecting payments Strong customer service and problem-solving skills Team player who enjoys working closely with others Ability to handle difficult conversations without becoming flustered Excellent communication and active-listening skills Ability to multitask, prioritize, and stay organized in a busy environment Comfortable working with computers and technology Proficient with macOS ServiceTitan experience is a big plus Dependable, positive, and willing to jump in wherever the team needs help High school diploma or equivalent You'll Be a Great Fit If You… Enjoy talking to people. You're not afraid to take control of a conversation. You can be friendly while still being firm when needed. You understand that great customer service also means confidently discussing pricing and collecting payment. Most importantly, you understand that the office works as a team . When things get busy, everyone helps each other get across the finish line. If you're looking for a position where you can stay busy, work with a great team, build relationships with customers, and make a real impact every day, we'd love to hear from you.

Schedule:

10:00 AM-6:00

PM Job Type:

Full-time Pay:

$22.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Dispatching:

2 years (Preferred) Computer skills: 2 years (Required)

Work Location:

In person