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New Smyrna AMSI

Service BDC

Career Insights for Customer Service Representative (General)

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Based on Florida data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Job Description Help for Job Description. Opens a new window. Job DescriptionJob DescriptionWe are looking for a Business Development Coordinator to join our growing team! The right candidate will have strong communication skills and willing to help with data entry. The day-to-day responsibilities will include organizing outbound calls, handling service inquires via phone and internet leads, and organize the appointment schedule.
BENEFITS
Medical
  • Dental
  • Vision
  • up to 3 Weeks Paid Time Off
  • 401k Match Employee Pricing on New Chevrolet and discounted pricing for service and pre-owned cars.
ResponsibilitiesAnswer dealership group phones, greet and receive prospects and customersDirect customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson or service advisor. Work cooperatively with the sales, service, parts and other internal teamsOrganize outbound calls Communicate with callers and visitors in a professional, friendly, and efficient mannerType memos, correspondence, reports, and other documentsAssist in scheduling and confirming service appointmentsOther duties as assignedQualificationsExcellent listening/communication skills, outgoing and positive personalityPunctual nature and ability to handle schedule flexibility and dynamic work environmentProfessional appearance and eager to improve on all aspectsValid driver's license and clean driving recordWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.