Automotive - Business Development Center / BDC Call Center Agent

MIAMI LAKES AM & CJ

North Miami Beach, FL Job Details Full-time $35,000 - $50,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Email customer support Phone communication Service scheduling Client inquiry handling Business development Task prioritization Customer engagement Computer skills Telemarketing Customer interaction during outreach Communication skills Sales follow-up Conducting sales calls Entry level Cross-functional communication Office phone management Time management Full Job Description The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door. Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer. Make 120 outbound calls daily Send 75-100 emails/texts to communicate with customers Answer all incoming phone calls according to our guide and schedule a sales appointment. Log all Customers and comments pertaining to the customer conversation Schedule follow-up contact if no appointment is made. Confirm scheduled appointments. Follow-up and reschedule no-show customer appointments. Follow up with Sales Department to determine if the appointment was kept and the outcome. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Follow up on Internet Customer emails according to a pre-determined timeline. Ability to meet or exceed monthly goals.

Qualifications:

Previous experience with phones or Telemarketing experience in the following fields: automotive, customer service, collections, business development is preferable but not required. Previous experience with the process of the scripts/guides Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. First-class verbal, written and communication skills including the ability to communicate effectively and efficiently. Organized, ability to multi-task, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential.

What We Offer:

Salary plus generous commission structure Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy ongoing training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Florida Drug-Free Workplace:

Pre-employment Drug Testing Job Type:

Full-time Pay:

$35,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Supplemental pay types: Bonus pay Commission pay

Experience:

Call Center:

1 year (Required) customer service: 2 years (Required) We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic. "

Florida Drug-Free Workplace:

Pre-employment Drug Testing"