Big Jeff Online Inc. is a rapidly growing eCommerce company specializing in car audio and consumer electronics. We sell through major online marketplaces, including Amazon, Walmart, eBay, as well as our own websites. As we continue to grow, we're looking for enthusiastic, customer-focused individuals who are eager to grow with us. Customer Service Representative We're seeking a Customer Service Representative who is passionate about providing exceptional customer service and helping customers find the right products for their needs. In this role, you'll be the face and voice of Big Jeff Online, assisting customers across multiple communication channels and ensuring every interaction is professional, helpful, and positive. What You'll Do Serve as the first point of contact for customers via phone, email, live chat, and other communication channels. Assist customers with product questions, order inquiries, shipping updates, returns, and general support. Recommend products and solutions based on customers' needs and preferences. Resolve customer concerns promptly and professionally to ensure complete customer satisfaction. Maintain accurate and detailed records of customer interactions using CRM software. Follow up with customers to ensure issues have been fully resolved and expectations have been met. Stay up to date on company products, promotions, and policies. What We're Looking For Excellent written and verbal communication skills. A friendly, empathetic, and patient approach to customer service. Strong problem-solving skills and attention to detail. Ability to multitask and manage priorities in a fast-paced environment. Basic knowledge of eCommerce platforms and order fulfillment processes is a plus. Previous customer service or retail experience is preferred. Bilingual (English/Spanish) is a plus, but not required. Experience with CRM platforms such as Salesforce or similar systems is a plus. What We Offer Opportunities for career growth and advancement within a growing company. A supportive, collaborative team environment. Hands-on training in car audio and consumer electronics. Monthly uncapped commission opportunities. Competitive hourly pay. Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Paid time off Employee discount

Job Type:

Full-time

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THIS IS AN INHOUSE POSITION NOT REMOTE

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Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): Do you read and write Spanish ? Why do you think you would be a good fit for this job? If a customer ask you a question that you do not know the answer, What would you do to find it out?

Work Location:

In person