International Publishing Corporation in need of an experienced Bilingual Spanish Corporate Customer Service professional to join their team! The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our core values, respond quickly and accurately to customer inquiries, and build relationships with internal key contacts and external customers. This is a remote long-term contract position.

Responsibilities:

Provide customer support answering email inquiries and phone calls in both English and Spanish. Multitasks while maintaining attention to detail and quality. Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles. Exercises appropriate discretion in escalating issues when necessary. Understanding of computer applications for information and resolution of customer needs. Provides accurate customer feedback regarding products and services. Communicate effectively with internal and external customers and customer support staff. Other duties as assigned.

Qualifications:

1+ years of prior

CORPORATE

customer service experience, required Bachelor's degree, preferred Call Center/Customer Care Center experience Knowledge of the Publishing industry Must possess strong verbal and written communication skills, comfortable communicating via phone and chat with both internal and external customers Proficient in the Microsoft Office Suite; technical aptitude and troubleshooting, preferred Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred

Excellent telephone etiquette #INDWP