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City of Ocala

Customer Service Representative I:MM:92:T2

Pay: Not specified

Posted: 4 days ago

Location: Ocala, FL (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Customer Service Representative (General)

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Based on Florida data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Job Description Help for Job Description. Opens a new window. Veterans Preference Description Examples of Duties Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Must have a high school diploma or GED. A minimum of two (2) year's experience in customer service dealing with the general public. Experience to include billing or accounting, telephone/switchboard operations, two (2) years in banking as a teller or two (2) years cashiering, and in use of various office equipment. An equivalent combination of training, education, and experience may be acceptable.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid Florida Driver's License for required travel. Employer conducts MVR check. Supplemental Information