Bilingual Service Advisor

ORLANDO VW SOUTH

Orlando, FL Job Details Full-time $5,500 - $7,000 a month 21 hours ago Qualifications Spanish Brake repair English Attention to detail Organizational skills Dealership experience Service technician experience Full Job Description Job Overview Orlando Volkswagen South, a Berkshire Hathaway Automotive dealership, is seeking an experienced, energetic, and customer-focused Bilingual Service Advisor (English/Spanish) to join our Service team. Our Service Advisors are more than order writers—they are the primary relationship between our customers, technicians, and dealership. We are looking for someone who takes ownership of the customer experience from write-up through delivery , communicates proactively, follows through on commitments, and understands the importance of customer retention. The ideal candidate is competitive, organized, process-driven, comfortable in a high-volume dealership environment, and capable of building trust while identifying and presenting legitimate maintenance and repair needs. If you take pride in your work, hold yourself accountable for results, and want an opportunity to grow with a successful dealership organization, we want to hear from you. Essential Duties & Responsibilities Greet every customer promptly, professionally, and with a genuine commitment to providing an exceptional service experience. Communicate effectively with both English- and Spanish-speaking customers throughout the entire service process. Listen carefully to customer concerns and accurately document the customer's requested services and vehicle symptoms. Prepare complete and accurate repair orders with clear documentation of customer concerns and requested work. Review vehicle history, maintenance requirements, recalls, and previously declined services to identify appropriate service opportunities. Clearly explain recommended maintenance and repairs, including the benefits, urgency, cost, and consequences of delaying necessary work . Utilize digital inspections and technician recommendations to professionally present additional service requests and obtain customer authorization. Maintain consistent communication with customers regarding vehicle status, repair progress, pricing changes, additional recommendations, and expected completion times. Work closely with technicians, dispatch, Parts, warranty personnel, and Service Management to keep repair orders moving efficiently through the shop. Monitor assigned repair orders throughout the day and proactively address delays or obstacles that could affect the customer's promised completion time. Maintain accurate documentation of customer approvals, declined work, recommendations, conversations, and follow-up activity. Follow up on declined services and service opportunities to improve customer retention and future appointment activity. Review completed work and repair orders before vehicle delivery to ensure accuracy and a professional customer handoff. Follow up with customers after service when appropriate to confirm satisfaction and resolve concerns before they become larger customer-experience issues. Actively support dealership goals for customer retention, CSI, repair-order growth, customer-pay sales, digital inspection/ASR performance, and overall Service Department profitability . Maintain a professional appearance and work environment consistent with Volkswagen and dealership standards. Follow all dealership, manufacturer, safety, compliance, and customer privacy policies. Take ownership of customer concerns and involve Service Management promptly when assistance is needed. Qualifications & Skills Bilingual English/Spanish communication skills required. Previous automotive dealership Service Advisor experience strongly preferred. Volkswagen, Audi, or other European automotive dealership experience is a plus. Strong understanding of automotive maintenance and repair terminology. Ability to explain technical information in simple, understandable terms. Strong sales and presentation skills without sacrificing transparency or customer trust. Ability to identify legitimate maintenance and repair opportunities and confidently ask customers for authorization. Excellent telephone, text, email, and face-to-face communication skills. Strong organizational and time-management skills with the ability to manage multiple customers and repair orders simultaneously. Comfortable working in a fast-paced, high-volume service environment. Experience with dealership service-management and digital inspection systems preferred; Xtime experience is a plus . Strong attention to detail and repair-order documentation. Demonstrated commitment to customer satisfaction and long-term customer retention. Ability to work effectively with technicians, Parts personnel, BDC, management, and other departments. Dependable, punctual, professional, and accountable. Valid driver's license and acceptable driving record. What Success Looks Like Successful Service Advisors at

Orlando Volkswagen South:

Own the customer from arrival through delivery. Communicate before the customer has to ask for an update. Build long-term relationships instead of treating each visit as a single transaction. Present every legitimate technician recommendation professionally and transparently. Follow up on declined work and unresolved customer concerns. Maintain strong CSI and customer-retention performance. Keep repair orders moving and communicate immediately when promised times are at risk. Work as a team with technicians, Parts, BDC, and management. Take responsibility for results rather than making excuses. Look for opportunities to improve every customer's experience. Who We Are Looking For We want someone who brings energy, urgency, professionalism, accountability, and pride of ownership to the service lane every day. This is an excellent opportunity for an experienced Service Advisor who wants to build a career with a dealership that values customer relationships, teamwork, performance, and continuous improvement. Orlando Volkswagen South Your Florida Volkswagen Destination.

Pay:

$5,500.00 - $7,000.00 per month

Work Location:

In person